Returns & Exchanges
We want you to love your Slayse phone case. If you're not satisfied, we're here to help.
30-Day Return Policy
We offer a hassle-free 30-day return policy. If you're not completely satisfied with your purchase, you can return it for a full refund or exchange within 30 days of delivery.
Return Conditions
✅ Eligible for Return
- • Items in original packaging
- • Unused and undamaged products
- • Returns within 30 days of delivery
- • Defective or damaged items
- • Wrong item received
❌ Not Eligible for Return
- • Used or damaged items
- • Items without original packaging
- • Returns after 30 days
- • Custom or personalized items
- • Items damaged by misuse
How to Return
Contact Us
Reach out to our customer service team via WhatsApp or email with your order number and reason for return.
Get Return Authorization
We'll provide you with a Return Authorization (RA) number and return instructions.
Package & Ship
Pack the item securely in its original packaging and ship it back to us using the provided return label.
Receive Refund
Once we receive and inspect your return, we'll process your refund within 3-5 business days.
Refund Information
Refund Timeline
- • Processing: 1-2 business days
- • Bank transfer: 3-5 business days
- • Credit card: 5-10 business days
- • E-wallet: 1-3 business days
Refund Method
- • Same payment method used
- • Full purchase amount
- • Original shipping costs included
- • Return shipping at customer cost
Exchanges
Want to exchange for a different design or phone model? We make it easy!
- • Same price items: Free exchange
- • Price difference: Pay or receive the difference
- • Same return conditions apply
- • New item ships once we receive your return
Note: Exchanges are subject to stock availability
Need Help with a Return?
Our customer service team is ready to assist you with your return or exchange.